Return Policy

Return Policy

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*Store credit ONLY*

 

Orders cannot be Cancelled after Checkout.

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN THE UNUSED ITEM IN ITS ORIGINAL CONDITION WITHIN 14 DAYS OF RECEIVING YOUR PACKAGE AND WE WILL PROVIDE STORE CREDIT, MINUS OUR SHIPPING AND HANDLING COSTS.

Returns must be received unworn, unwashed and in new condition. item must be returned with original tags still attached. items sent back worn or with makeup stains, deodorant stains, or stains of any sort, pet hair, smoke &/or perfume smell will not be accepted.

Shoes must be returned in original box they were delivered to you in! If shoes are Returned without the original box we will not accept the return and the items will be sent back to you at your cost. Shoe boxes must be shipped in a polymailer, this means that you cannot tape the lid to the box and stick a shipping label on the shoe box itself. items returned, boxes included need to be in sellable condition 

If you return an item and paid using Sezzle, considering we only issue store credit you will still need to make all 4 interest free payments to Sezzle.

Damaged/defective items must be reported within 48 hours of your items being delivered 

ALL ON SALE/CLEARANCE ITEMS (ANYTHING OVER 25% OFF), MAKEUP JUNKIE BAGS  & JEWELRY  ARE ALL FINAL SALE 

We serve the right to reject any item returned to us. Any items that appear to have be worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer's expense. if the postage to return the item(s) is not paid within 5 days of receiving return, the item(s) will be donated 

Please be sure to include your order number and name inside of the package 

We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

Lost or stolen packages!

We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the post office to file a claim. We will work with customers to replace packages after sending us a copy of police report. We do offer Route insurance as an add on to your cart, it usually cost about 1% of your carts total, if you choose to purchase this insurance in the case your package gets lost or stolen, Route will refund the total value of your order! 

 

Return address is 

Cocky Rooster Boutique 

1508 Beacon St, San Angelo, Tx 76903

Every case is different, please do not hesitate to reach out to us if you have an issue, need assistance, or have a question. Email us at Cockyrooster@yahoo.com  please include order # if you are contacting us about an order you already placed/return 

We strive to make our customers feel beautiful and cocky! Please contact us with any questions you might have

 

all orders placed after 10/31/19 will not ship out until 11/11/19

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